FAQs
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How can I get a flight quote?
You can request a quote online via our website form, by email, or by phone. Just share your travel dates, destinations, and passenger details, and our team will find the best available fares for you.
Do you only handle Australia–India travel?
While we specialise in Australia–India routes, we also arrange flights to and from destinations worldwide for both individuals and groups.
Can FLY7 help me find the best options for my trip?
Yes — we search across multiple airlines and routes to recommend options that make your journey smooth, comfortable, and well-planned.
Do you work with all airlines?
Yes — we work with a wide network of international and domestic airlines to give you more travel options and flexibility.
How do I pay for my booking?
We accept payments via bank transfer, PayID, and secure online payment links. All payments must clear before ticket issuance.
When will I receive my e-ticket?
Once full payment is received and your ticket is issued, your e-ticket will be sent to you by email along with your booking reference.
Do you provide urgent booking assistance?
Yes — for last-minute travel, call us directly so we can secure your seats before prices or availability change.
How can I change my ticket?
Contact us as soon as possible with your booking reference. We’ll check the airline’s change policy, let you know about any fees or fare differences, and assist you with reissuing your ticket.
How can I request a refund?
If your ticket is refundable, email us your booking details to start the process. Refunds are handled according to the airline’s policy and fare rules.
What is the refund timeline?
Refunds usually take 4–12 weeks, depending on the airline. We’ll keep you updated and notify you as soon as the refund is processed to your original payment method.
Will I get help if something goes wrong during my trip?
Yes — our team is here to support you with rebooking, flight changes, or liaising with the airline in case of delays, cancellations, or other travel issues.
Can you help me track my flight or booking?
Yes — we provide your airline booking reference so you can check your flight status, seat selection, and other details directly on the airline’s website or app.
Can you help with connecting flights and stopovers?
Yes — we can recommend and book connecting flights, advise on minimum connection times, and suggest stopover options if you’d like to explore a city on the way.
Can you help with special requests like meals or wheelchair assistance?
Yes — we can request special meals, seating preferences, and mobility assistance from the airline or service provider on your behalf.
What makes FLY7 different?
We focus on personalised service, clear communication, and smooth travel planning. From the moment you contact us until you arrive at your destination, our team is here to make your journey easier.